Shipping Policy
At Crafted Hive Store, we strive to deliver your products as quickly and safely as possible. Below, you’ll find detailed information about our shipping process, including shipping times, fees, and other important details.
1. Shipping Information
We offer worldwide shipping to all locations where we can safely deliver our products. We aim to provide a smooth and reliable shipping experience for all of our customers.
2. Shipping Time
- Processing Time: All orders are processed within 2–3 business days of receipt. You will receive an email notification with tracking details once your order has shipped.
- Shipping Time: Shipping times vary based on your location. Typically, the estimated delivery time is as follows:
- Domestic (within [insert country]): 5–7 business days
- International: 10–21 business days, depending on the destination
- Delays: While we strive to meet the above timelines, shipping times may vary due to factors outside our control, such as customs processing, local holidays, or unforeseen delays by the shipping carrier.
3. Shipping Fees
Shipping fees are calculated at checkout based on the size, weight, and destination of your order. Since we offer a Cash on Delivery (COD) payment option, the shipping fees will be displayed for you to review before confirming your order.
4. Tracking Your Order
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on the shipping carrier’s website. Please note that it may take up to 24 hours for tracking information to update after your order has been shipped.
5.Address Accuracy
Please ensure that your shipping address is correct before placing your order. Crafted Hive Store cannot be held responsible for delays or misdeliveries due to incorrect or incomplete address information provided by the customer.
If there is an issue with the shipping address or if you need to change it, please contact us immediately at [email protected], and we will do our best to assist you before the order is shipped.
6. International Shipping
We offer international shipping to most countries. Please be aware that international shipments may be subject to customs duties, taxes, and other fees upon arrival in the destination country. These charges are the responsibility of the customer, and Crafted Hive Store has no control over them.
7. Lost or Damaged Packages
- Lost Packages: If your package does not arrive within the expected time frame, please contact us at [email protected], and we will investigate the issue with the carrier. We will work to resolve the situation, which may involve filing a claim with the carrier or issuing a replacement.
- Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery. We will assist you in resolving the issue by offering a refund, replacement, or credit based on the circumstances.
8. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import charges may be applicable when your package arrives in your country. These additional charges are your responsibility, and they are not included in the shipping costs.
9. Contact Us
If you have any questions or need further assistance regarding shipping, please don’t hesitate to contact us [email protected].