Return and Refund Policy
At Crafted Hive Store, we are committed to ensuring our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help. Please review our Refunds and Return Policy below to understand how we handle returns and refunds.
1. Returns
We accept returns under the following conditions:
- Return Timeframe: Returns must be requested within 7 days from the date of delivery.
- Condition of Products: Items must be unused, unopened, and in their original packaging to be eligible for a return.
- Non-Returnable Items: Some items, such as personal care products or hygiene-sensitive items, may not be eligible for returns due to health and safety regulations. These items will be clearly marked on the product page.
How to Return an Item: To initiate a return, please contact us at [Insert Contact Information] within 7 days of receiving your order. Provide your order number, the product(s) you wish to return, and a brief reason for the return.
Once we receive your return request, we will provide instructions on how to send the item back to us. The item must be returned to the address we provide.
2. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to you in the following manner:
- Refund Processing: Refunds may take up to 14 business days to process from the time the returned product is received and inspected.
Please note that shipping costs for returns are typically non-refundable, unless the return is due to a mistake on our part (damaged or incorrect items).
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected], within 48 hours of receiving the product. In such cases, we will:
- Offer a full refund or replacement of the damaged or incorrect item at no extra cost to you.
- Cover the return shipping costs for damaged or incorrect items.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for another, please return the item following the return process and place a new order for the desired product.
5. Order Cancellations
Once an order is placed and confirmed, we begin processing it immediately to ensure timely delivery. Because of this, we are unable to accept cancellations after the order has been dispatched. If you wish to cancel an order before shipment, please contact us at [Insert Contact Information] as soon as possible, and we will attempt to stop the shipment.
6. Contact Us
If you have any questions or concerns about our Returns and Refunds Policy or need assistance with your return or refund request, please contact us [email protected].